Handlevognen din er tom
- Hvordan kan jeg prøve mozaBook?
- Hvilken mozaBook-lisens bør jeg kjøpe?
- Hvordan oppgir jeg lisenskoden jeg kjøpte for mozaBook?
- Hvorfor må jeg sette opp en lokal bruker og en mozaWeb-konto i mozaBook?
- Skal jeg velge mozaWeb eller mozaBook?
- Hvordan kjøper jeg mozaBook?
- Hvordan aktiverer jeg mine digitale publikasjoner?
- Kan flere brukere bruke den samme kopien av mozaBook?
- Bytte av harddisk på maskinen, re-installering av mozaBook, angi ny lisenskode
- Systemkrav
- Kan jeg bruke mozaBook på en Apple MacOS-datamaskin?
- Hvordan kan jeg overføre mozaBook-lisensen min til en annen datamaskin.
- How can I send feedback and bug reports in mozaBook?
- How can I download the offline version of my textbooks in mozaBook?
- How can I download the offline version of 3D scenes in mozaBook?
- What is a Licence Pack?
- How can I start mozaBook in windowed mode?
- Can educational content found on mozaWeb or in mozaBook be shared externally?
- Missing dll file after a mozaBook update
- I cannot use mozaBook even though I have a Mozaik TEACHER / Mozaik STUDENT licence.
- What licence code do I have? How do I know what digital content can I access with my licence code?
- I receive an error message about proxy settings when I launch mozaBook
- Why can mozaBook not connect to the mozaWeb server?
- How to send feedback from mozaBook when the server is not available?
- What is the difference between user licences and device-based licences?
- Licence validity
- Handwriting recognition in mozaBook
- My licence has expired. What content and functions can I still access?
- How should I install mozaBook as an administrator? Is silent installation available?
- How can I use the mozaBook app on an Android interactive board?
- How can I open GeoGebra content in mozaBook?
- How can I delete a local user in mozaBook?
- Can I modify and upgrade the type of my licence?
- Can mozaBook be installed on Linux computers?
- I receive a missing DLL message when launching mozaBook.
- How can I switch my mozaBook CLASSROOM licence to a Mozaik TEACHER licence?
How to send feedback from mozaBook when the server is not available?
If you encounter an issue while using mozaBook, we recommend sending feedback in mozaBook. However, mozaBook may occasionally not be able to reach the mozaWeb server and may display the following error message:
This action requires access to the mozaWeb server. The server is not accessible at the moment.
In this case, you cannot send Feedback the usual way. But there is a solution! After closing the error message, press Shift + Ctrl + Alt + L on your keyboard. mozaBook will save the log entries to be sent in the Feedback in a zip file to your desktop. A notification window will inform you when this is completed.
Find the mozaBook_xxxxxxxx_xxxxxx_log.zip file on your desktop and email it to support@mozaweb.com , together with a short description of the issue.
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