Handlevognen din er tom
- Hvorfor kan jeg ikke åpne 3D-scener?
- Jeg kan ikke åpne verktøyene på mobilen eller nettbrettet mitt.
- Bytte av harddisk på maskinen, re-installering av mozaBook, angi ny lisenskode
- Systemkrav
- Kan jeg bruke mozaBook på en Apple MacOS-datamaskin?
- Hvordan kan jeg overføre mozaBook-lisensen min til en annen datamaskin.
- How can I send feedback and bug reports in mozaBook?
- How can I continue to use Flash content?
- How to watch 3D scenes with a VR headset?
- How can I delete my user account?
- How can I allow cookies in my browser?
- How can I start mozaBook in windowed mode?
- What to do if I have already activated a licence code but I would rather use it in another user account.
- Missing dll file after a mozaBook update
- The 3D player is not launched in Windows 7
- Use the mozaWeb browser
- I have multiple user accounts and I would like to merge them
- What licence code do I have? How do I know what digital content can I access with my licence code?
- I receive an error message about proxy settings when I launch mozaBook
- Why can mozaBook not connect to the mozaWeb server?
- How can I switch to a Teacher account?
- How to send feedback from mozaBook when the server is not available?
- I use a Chromebook. How can I open 3D scenes?
- How can I start a video conference on mozaWeb?
- How can I delete my video conference links?
- How should I install mozaBook as an administrator? Is silent installation available?
- What should I do if I receive the 'An error occurred while processing the page.' message?
- How can I use the mozaBook app on an Android interactive board?
- How can I install the 3D player into a folder different from the default one?
- I receive an error message when I try to activate my licence. What should I do?
- How can I open 3D scenes on Android interactive boards and tablets?
- VR Compatibility Guide for Mozaik Educational Products
- How can I open GeoGebra content in mozaBook?
- How can I renew my licences?
- How can I delete a local user in mozaBook?
- How can I obtain School Admin rights, and what can I use them for?
- Can mozaBook be installed on Linux computers?
- I receive a missing DLL message when launching mozaBook.
I receive a missing DLL message when launching mozaBook.
If you use one of the N versions of Windows 11, that is, a version that lacks built-in media and communication technologies, then the mozaBook software will not launch. When launching mozaBook, the following message will appear:
As mozaBook requires this media package, you must install it manually. To do so, follow these steps.
- Open Settings (1), then click on System (2).
- In the Optional features menu (3), click on View features (4).
- Enter Media Feature Pack in the search field (5).
- There will be only one result, select it (6), click on the Continue button (7), then on the Install button (8).
The process can take a while, and it is also possible that the system will fail to install it on the first try. According to our experiences, on a second attempt, the process will be faster and the media package will be installed successfully.
After restarting the system, you will be able to launch mozaBook.
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