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- Why can't I open 3D scenes?
- I cannot open the tools on my tablet or mobile device.
- Changing your hard drive or your computer; reinstalling mozaBook; entering a new licence code
- System requirements
- Can I use mozaBook on an Apple MacOS computer?
- How can I transfer my mozaBook licence to another computer?
- How can I send feedback and bug reports in mozaBook?
- How can I continue to use Flash content?
- How to watch 3D scenes with a VR headset?
- How can I delete my user account?
- How can I allow cookies in my browser?
- What to do if I have already activated a licence code but I would rather use it in another user account.
- How can I start mozaBook in windowed mode?
- Missing dll file after a mozaBook update
- I receive an error message when I try to activate my licence. What should I do?
- What licence code do I have? How do I know what digital content can I access with my licence code?
- The 3D player is not launched in Windows 7
- Use the mozaWeb browser
- How can I install the 3D player into a folder different from the default one?
- I have multiple user accounts and I would like to merge them
- I receive an error message about proxy settings when I launch mozaBook
- Why can mozaBook not connect to the mozaWeb server?
- How can I switch to a Teacher account?
- How to send feedback from mozaBook when the server is not available?
- I use a Chromebook. How can I open 3D scenes?
- How can I start a video conference on mozaWeb?
- How can I delete my video conference links?
- How should I install mozaBook as an administrator? Is silent installation available?
- What should I do if I receive the 'An error occurred while processing the page.' message?
- How can I use the mozaBook app on an Android interactive board?
- Can mozaBook be installed on Linux computers?
- How can I open 3D scenes on Android interactive boards and tablets?
- VR Compatibility Guide for Mozaik Educational Products
- How can I open GeoGebra content in mozaBook?
- How can I renew my licences?
- How can I delete a local user in mozaBook?
- How can I obtain School Admin rights, and what can I use them for?
Why can mozaBook not connect to the mozaWeb server?
On certain, mainly older, computers, the following error message may be displayed:
This action requires access to the mozaWeb server. The server is not accessible at the moment.
Most of the time, this error occurs on Windows 7 computers and is caused by not updating Windows regularly. Windows updates contain essential certificates that are required to access most websites and servers. If Windows is not updated regularly, these certificates will expire, and some sites and servers will not be accessible.
The issue can be resolved by updating Windows and installing the suitable Windows update, containing certificates, from one of the following links:
for Windows 7 – 32 bit:
https://www.microsoft.com/en-us/download/details.aspx?id=45588
for Windows 7 – 64 bit:
https://www.microsoft.com/en-us/download/details.aspx?id=45633
For other Windows versions, should the issue occur:
https://support.microsoft.com/en-us/topic/support-for-urgent-trusted-root-updates-for-windows-root-certificate-program-in-windows-a4ac4d6c-7c62-3b6e-dfd2-377982bf3ea5
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