- I receive an error message when I try to activate my licence. What should I do?
- What is the MULTILANG version?
- What is a Licence Pack?
- Why do I have to activate the digital publications?
- How can I transfer my mozaBook licence to another computer?
- My licence has expired. What content and functions can I still access?
- How can I activate my digital publication?
- What to do if I have already activated a licence code but I would rather use it in another user account.
- What licence code do I have? How do I know what digital content can I access with my licence code?
- I cannot use mozaBook even though I have a Mozaik TEACHER / Mozaik STUDENT licence.
- How can I switch to a Teacher account?
- Licence validity
- How can I switch my mozaBook CLASSROOM licence to a Mozaik TEACHER licence?
- What is the difference between user licences and device-based licences?
- Why do I get a message saying 3D scenes cannot be used on interactive boards?
- How can I activate a Mozaik TEACHER or Mozaik STUDENT licence?
- How can I renew my licences?
- Can I modify and upgrade the type of my licence?
- How can I obtain School Admin rights, and what can I use them for?
- What is an XR licence extension?
- I have a question / problem. What should I do?
All mozaWeb user accounts belong to a User Group, whose type can be either a Teacher or a Student.
Teacher and Student user groups can access the same content; however, some functions are different. For example, with Teacher accounts, you can generate interactive worksheets using artificial intelligence and create study groups to which you can add students. Moreover, you can assign homework or tests to the created study groups.
You can only change your user group if you have or your institution has a Teacher licence. Teacher licences are the following ones:
- mozaBook CLASSROOM licence
- Mozaik TEACHER licence
To change your user group, click on your name (1), then My profile (2). Go to Basic information, and find the User group row (3). Here, you can change your user group in the drop-down menu (4).
If you do not see the drop-down menu, click on the 'pencil' icon (5). You will get an error message, saying that you do not have an adequate licence to change your user group. If you click on the (i) icon, this FAQ entry will appear.
When you activate a teacher licence –for example, a Mozaik TEACHER licence– your user group will be automatically modified to 'Teacher'. Similarly, when your teacher licence expires, your user group type will automatically become 'Student'.
It is also worth noting that, when you eliminate the membership of an institution, your user group type will automatically become 'Student' again.